Refund policy

Online/In-Store Returns and Shipping Policy

Online Orders - RETURNS

• Returns or Exchanges are only accepted within 7 days of delivery. No exceptions.*

• Returns will only be accepted if item is in new condition with original tags and packaging. Return will be denied otherwise.*

• Customer is responsible for all or any return shipping charges which will be deducted from refund.*

• *Please allow 2-3 business days for returns/exchanges to be processed once we receive product back in our warehouse.*

• We are NOT responsible for lost, stolen or damaged items during shipment, we ask that you file a claim through the shipping carrier. 

• Please note that backpacks, purses, wallets, and figures will sometimes have some irregularities such as dips, stitching, or small ink spots. These are not consider defects or flaws and do not qualify for a return or exchange.

• All over print items will have different placements on each product, we do not offer return or exchanges based on specific placements nor can we guarantee you a specific placement. 

• Our team will do our best to inspect every item before shipment for major flaws such as rips, tears, unravel stitching, or missing paint.

• CLEARANCE and MYSTERY BOX items are FINAL SALE and cannot be returned or exchanged.

 

• We want to ensure all of our customers are happy so please do not hesitate to contact us at MindsetMovementLLC@gmail.com and we will do our best to provide a solution.